Practical Steps to Recover from a Work-related Crisis
As some of you may know, Human Communications was faced with a particular crisis last week: We came to work on Monday morning to find our offices ransacked and all but two of our computers stolen. We have hustled really hard to get back up and running and are once again a well-oiled machine, and at the very least it has given us an opportunity to talk about an important topic: How to recover from a work-related crisis.
For practical ideas on and insight into how to recover from a work-related crisis, we will look towards an industry that needs to constantly keep on their toes: Aviation.
Professional pilots use a method involving an important abbreviation: FORDEC. First up: The “F”: Facts. In order to start to recover from a work-related crisis, you need to ascertain what you know to be a fact, versus what you assume. Human Communications needed to pinpoint how many computers were workable and whether the server was intact, rather than speculate who might have done this and how. We left that to the police.
Next up: “O” for Options. Here you should allow yourself some out-of-the-box thinking in order to recover from a work-related crisis. What is available to you that you wouldn’t normally use? We found a few old computers with relatively out-of-date software, but with our clients in the loop we could get work flowing – albeit a bit slower than usual.
Coming to the “R” for Risk. Now that you’ve selected your options, you need to determine whether it is worth the risk to use such options to recover from a work-related crisis. Would our clients be comfortable with waiting a bit longer for their adverts to come through? Our other option were to use off-site freelancers who may not be familiar with our methods.
On to the “D”: Decide. Once you’ve weighed your options and assessed the risk, you need to make a decision to optimally recover from a work-related crisis. In the end for Human Communications, we decided it would be better to go with our expert team to complete the work – and it paid off.
“E” is for “Execution”. Now you’ve decided on the course to take to recover from a work-related crisis and it’s time to set it in motion. That means assigning roles and sharing the workload. While our expert IT staff worked tirelessly to get our new computers up and running, our team delivered stellar work and our clients were happy.
The final step is “C”: Checking. Here you will be looping back through all the previous steps to make sure that the decisions you made resulted in everything working smoothly. In order to recover from a work-related crisis, you need to check the following: Were the facts you had in front of you accurate? Were the options the best ones available? Did the risk pay off? Did you make the right decisions? Was everything executed correctly? Every step follows on the next one, so if things are still not working out, go back to the start.
To recap: “F” for Facts; “O” for Options; “R” for Risk; “D” for Decide; “E” for Execution; “C” for Checking.
Here at Human Communications, we had to learn really fast how to recover from a work-related crisis and thanks to our hard work, dedication, great leadership and cool heads, we were able to emerge stronger. That’s what we call making the Human Connection.